Harding & Yorke has announced the top customer experience companies from 2008. The firm which tracks the financial impact of customer experience has put PruHealth call centre at the top of the league. Interestingly, health insurance firms take the top three spots. Although first direct telephone banking made it into the top 10, its subsidiary service didn’t fare so well, dropping 55 places to 121. The biggest leap into the top ten was Phones 4u. The mobile phone brand jumped 104 places up the table.
The top ten call centres are:
1 PruHealth
2 HSA
3 Bupa
4 first direct
5 Tesco
6 Standard Life
7 Lands’ End (mobile phones)
8 Phones 4u
9 Alliance and Leicester
10 Boden
