Starbucks profits have declined this quarter by 77% after the company closed 123 American stores as part of a plan to slash costs. But why is the company finding times tough?
This is my opinion:
We’re all looking at our spending and thinking: do we really need to pay a premium for coffee? The brands having real problems in this current climate are the ones that have taken something that people considered to be an everyday staple and given it a premium spin. When times were good, we enjoyed making even mundane aspects of our lives a little bit more upmarket. Now, though, we don’t mind spending money on really expensive items that will have a long life or bring a unique experience to us but we resent extra spending when it is on less important things.
Back when Starbucks first came around, it was something really different. It was positioned as “the third place” and we bought into the idea of this home-from-home on the high street. Sure, it cost more than making your brew at home but it was such a nice atmosphere.
Now coffee culture is so much more firmly fixed in our society, Starbucks no longer seems like a premium option. There are masses of little independent options for the pricier end of coffee, with great atmosphere; they really make coffee drinking feel like a premium experience. Personally, Starbucks was almost a “training” coffee for me; I didn’t drink too much coffee, got into Starbucks and then graduated to gourmet blends from pricey little specialists. Now I can’t go back.
Even at the cheaper end, there are also independent stores, coffee trollies or even McDonald’s, which has launched new ranges of coffee blends. In the US, Dunkin’ Donuts is also trying to steal its share.
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Somehow, Starbucks has got stuck in the middle. It’s no longer premium enough to be considered by me as a really high experience but nor is it cheap enough to be a mainstream option in a recession. Time Magazine is even calling it a predictor of middle class fortunes.
So how is Starbucks reacting?
The company is launching a multimillion pound campaign to challenge the idea that coffee is expensive. It claims the campaign will be “long term” and help define what’s true and untrue about its pricing and emphasise its quality.
Will it work? You tell me.